PREVENTION MEASURESMESURES DE PRÉVENTION

Here we outline the series of measures we’re taking to ensure that, during your stay, all you need to worry about is enjoying your holiday with your loved ones.

THESE MEASURES CONSTITUTE AN ADAPTABLE GUIDE AND WILL BE APPLIED IN ACCORDANCE WITH RECOMMENDATIONS FROM THE MINISTRY OF HEALTH.

GENERAL PREVENTION MEASURES RESIDENCIA MIAMI HOTEL

1. All our staff have received training on Covid-19 preventive measures.
2. All our staff will wear the necessary personal protective equipment at all times.
3. We perform a daily health screening with all our workers, who declare that they have not been in contact with any infected person in the last 15 days.
4. We have reduced the capacity limit of all our hotel spaces.
5. We have separated the sun loungers around the pools, for a minimum of 1.5m space (between families/groups).
6. We have identified the high risk areas with signs with preventative advice.
7. We have provided disinfectant gel in different locations around our hotels.

PREVENTION MEASURES IMPLEMENTED IN FOOD AND BEVERAGE SERVICES

1. We have reduced the number of tables at our breakfast area (minimum of 1.5 metres between tables).
2. All kitchen and wait staff work with masks, both those who are customer-facing and those who are not.
3. All crockery is provided by our staff, to prevent customers from having direct access to it.
4. We perform an exhaustive control and inspection of the temperature of our dishwashers (>80º)

PREVENTION MEASURES IMPLEMENTED IN CLEANING SERVICES

1. Our laundrette ensures and certifies that all laundry is washed with disinfectant products at over 60º.
2. Rooms will not be cleaned while the customer is inside.
3. Gloves are disinfected with hydroalcoholic gel after each room cleaning.
4. Disposable wipes are used to clean each room after customer checkout.
5. We have reduced the number of rooms per housekeeper, to ensure each room is thoroughly cleaned and disinfected.

PREVENTION MEASURES IMPLEMENTED AT RECEPTION

1. We have marked the minimum safety distance on the floor.
2. We have disinfectant gel available on the desk.
3. We disinfect all items which are handed to customers (room cards, keys, etc.)
4. All customers are provided with basic prevention information and rules on the correct use of our facilities.
5. We have reinforced the cleaning and disinfection of all counters.
6. It is recommended to carry the minimum necessary luggage. You must disinfect it upon arrival

PREVENTION MEASURES IMPLEMENTED IN TECHNICAL SERVICES

1. All staff have the necessary personal protective and safety equipment.
2. As far as possible, we carry out room repairs without the customer present. If this is not possible, we maintain a safety distance of 1.5m at all times.
3. We disinfect all areas where there has been a repair or interaction.